Privacy Policy

1. Introduction

Britain Coworking ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our coworking services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for membership or book a tour
• Contact us through our website forms
• Subscribe to our newsletter
• Use our facilities and services
• Participate in events or surveys

This information may include:

• Name and contact details (email address, phone number, postal address)
• Company information and job title
• Payment and billing information
• Emergency contact details
• Communications and correspondence

Automatic Information Collection

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referral sources

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our coworking services
• Processing membership applications and payments
• Communicating with you about services, events, and updates
• Improving our website and services
• Ensuring security and safety of our facilities
• Complying with legal obligations
• Marketing our services (with your consent)

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Contract: To perform our contract with you for coworking services
• Legitimate Interest: To improve our services and for security purposes
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with legal and regulatory requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and databases
• Regular security assessments
• Staff training on data protection
• Access controls and authentication

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Specific retention periods include:

• Member records: 7 years after membership ends
• Financial records: 7 years for tax and accounting purposes
• Marketing data: Until you withdraw consent
• Website analytics: 26 months

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at the details provided below.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last modified" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Regulatory Information

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO Contact Details:
Website: ico.org.uk
Phone: 0303 123 1113